Suspension of operational activities, frozen funds, inability to pay employees or contractors – unpleasant consequences of restricted access to an account in a payment system. The situation becomes more critical when significant sums are frozen, and the support service responds with multi-day delays.

 

This scenario became reality for our client, the owner of an IT company. The Wise payment system froze his corporate account without warning.

 

Did we manage to get Wise to break their silence and return the client’s funds? We tell you more below.

 

Client’s IT Business Under Suspicion: So, What Kind of Business and Who Is the Client?

Confidentiality is our priority, so we do not disclose the company name. We will only say that it is a dynamic business in the IT sector, providing software development services to clients worldwide. For quick international payments, they actively used Wise, which until a certain moment seemed a reliable and convenient tool.

 

Until one day they received a notification about account deactivation. The reason given by Wise was allegedly a violation of the policy concerning cryptocurrency operations. This came as a shock to our client since his activities had no relation to crypto. Moreover, the funds required urgent withdrawal. Waiting was not an option.

 

Determining the Reason for the Freeze: What Exactly Did Wise’s Algorithms Notice?

Before reacting aggressively and writing complaints, it is always worth conducting an analysis. First and foremost, it was necessary to understand why the system made the decision to block. Without this, any communication is doomed to fail. So here is what we did:

 

  • Carefully studied the message from Wise. The wording was standard, which often indicates an automatic trigger by the security system.
  • Checked the client’s activity, making sure that he was engaged specifically in software development. There were no transactions related to the purchase or sale of cryptocurrencies.
  • Formulated a working hypothesis. The facts pointed to one thing: Wise’s compliance system likely mistakenly reacted to one of the payments. Possibly, the client’s counterparty had some history with crypto assets.

 

Thus, the conclusion was unambiguous: the blocking was the result of an error of Wise’s automated monitoring system, not actual violations by our client.

 

What Was the Strategy for Unblocking the Account?

The client had been trying for weeks to reach Wise support but only received template responses. Our approach was fundamentally different. We did not ask. We demanded, based on facts.

 

Our lawyers prepared an official complaint addressed to Wise’s legal department. In it, we:

 

  • Identified the client’s company and its field of activity (provision of IT services).
  • Categorically denied the accusations of cryptocurrency transactions, emphasizing the incorrectness of Wise’s conclusions.
  • Set out the chronology of events, including all the client’s attempts to contact support and their inaction.
  • Insisted on an immediate clarification of the situation, restoration of access to funds for withdrawal, and provision of an official response within a set timeframe.

 

Since the complaint was submitted on behalf of AA Lawrange and regarded as a legal document, ignoring it could have reputational and legal consequences for Wise. Additionally, we assured the client that we would handle all further communication so that all responses from the payment system would receive immediate professional evaluation.

 

What Was the Result? Funds Unblocked in Just a Few Days

Wise’s response was not long in coming. After receiving the official complaint, representatives of the payment system promptly contacted us. Silence turned into a constructive dialogue.

 

Within the shortest possible time, the funds in the client’s account were unblocked and fully returned. For him, this meant not just solving the problem but also restoring the full operation of his business. A problem unresolved for weeks was closed in a few days thanks to one well-prepared legal document.

 

Is your corporate account also blocked and support remains silent? Contact a manager at AA Lawrange and arrange a consultation with a competent lawyer. Over 10 years of experience have taught us maneuvers that make even large payment systems listen to you.